Privacy Policy

This Privacy Policy applies to Ravcon Pty Ltd (ABN 54657056203) (“Ravcon”, “we”, “us” or “our”) and to all personal information we collect through our website, our marketing activities, and our dealings with clients, prospective clients, trades and suppliers.

By using our website or providing us with your personal information, you consent to the collection, use and disclosure of that information as described in this policy.

The personal information we collect depends on your interaction with us. It may include:

• —Identity and contact details — your name, email address, phone number and postal or site address.
• —Project information — details about your land, proposed build, budget range, timeframes and design preferences.
• —Enquiry content — the information you provide when you submit a contact form, request a quote, or download a guide or resource.
• —Technical information — your IP address, browser type, device information, pages visited and referring URLs, collected automatically via cookies and analytics tools.

We do not intentionally collect sensitive information (such as health, racial or religious information) and ask that you do not provide it to us unless it is necessary for your project.

We collect personal information directly from you when you complete a form on our website, download a resource, email or call us, or engage us for a project. We also collect technical information automatically through cookies and analytics services when you browse our website.

Where it is reasonable and practical to do so, we will collect your personal information directly from you. In some cases we may collect information from third parties, such as referral partners or publicly available sources.

We use your personal information to:

• —Respond to your enquiries and provide information, quotes and consultations.
• —Plan, deliver and administer building and construction services.
• —Deliver resources you request, such as guides and downloads.
• —Send you marketing communications about our services where you have not opted out.
• —Improve our website, services and customer experience.
• —Comply with our legal, regulatory and contractual obligations.

We may disclose your personal information to:

• —Our trades, suppliers, consultants and contractors, where required to deliver your project.
• —Third-party service providers who support our business, such as IT, hosting, analytics and email platforms.
• —Government, regulatory or building authorities where required for permits, compliance or by law.
• —Professional advisers, including lawyers, accountants and insurers.

We do not sell your personal information. We require third parties who handle your information to protect it consistently with this policy and applicable law.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is stored in secure systems with access limited to authorised personnel.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. You can manage cookies through your browser settings. For more detail, see our Cookie Policy.

We may send you marketing communications about our services where permitted by law. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us. We will action your request promptly.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

Some of our service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

If you believe we have breached your privacy, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the “Last updated” date revised accordingly.